Shipping & Return Policy

At The Full Recovery Shop, we are committed to providing a seamless and stress-free shopping experience. Below, you’ll find everything you need to know about our shipping and return policies.

Shipping Policy

Processing & Delivery Times

  • Orders are typically processed within 1-3 business days.
  • Standard shipping times vary based on location and product type:
    • Continental U.S. & Canada: 5-10 business days
    • Remote Areas: Additional 2-5 business days
  • Some products may require white-glove delivery and installation, which may take longer.

Shipping Costs

  • Free shipping on all orders over $[X].
  • Orders under $[X] will have a flat-rate shipping fee of $[X].
  • White-glove delivery services are available for an additional fee—contact us at [email protected] for more details.

Order Tracking

Once your order ships, you’ll receive a tracking number via email so you can monitor your delivery.

Damaged or Missing Items

  • If your order arrives damaged or incomplete, contact us within 48 hours of delivery at [email protected].
  • We will work quickly to resolve the issue and arrange for a replacement or repair.

Return & Refund Policy

Our 100% Satisfaction Guarantee

We stand behind the quality of our products. If you’re not completely satisfied, you may be eligible for a return, exchange, or refund.

Return Eligibility

  • Items must be returned within 30 days of delivery.
  • Products must be unused, in original packaging, and in resalable condition.
  • Opened or used items may be subject to a restocking fee of X%.

Non-Returnable Items

  • Custom or personalized items
  • Items that have been installed or assembled
  • Final sale or clearance items

How to Initiate a Return

  1. Email us at [email protected] with your order number and reason for return.
  2. We will provide a return authorization and shipping instructions.
  3. Once the item is received and inspected, we will process your refund or exchange.

Refund Processing

  • Refunds are processed within 5-7 business days after receiving the return.
  • The refund will be credited back to the original payment method.
  • Shipping fees are non-refundable, and return shipping costs are the customer’s responsibility unless the return is due to our error.

Contact Us

For any questions or concerns about your order, don’t hesitate to reach out!

📧 Email: [email protected]
📞 Call/Text: (289) 210-9534
📍 Address: [Your Business Address]

We appreciate your business and look forward to helping you on your wellness journey!

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